FAQs

/FAQs
FAQs2018-10-31T17:30:32+00:00
What is an audiologist?2018-09-28T02:46:25+00:00

Most audiologists have a doctoral degree in hearing science and disorders. They can evaluate hearing sensitivity for all ages and alert your physician if a hearing problem warrants medical or surgical attention.

Audiologists in Tennessee are required to be licensed by the state and update their learning each year by obtaining a specified amount of continuing education credits.

Audiologists specialize in developing hearing rehabilitation programs to help people with hearing impairment get reacquainted with the sounds of life. These programs may include the use of hearing aids, speechreading (lipreading) practice, Listening and Communication Enhancement (LACE) and counseling to set realistic expectations.

What is the difference between visiting Franklin Hearing Center and getting my hearing care from a national retailer?2018-10-23T17:37:40+00:00

When you visit Franklin Hearing Center, you will receive concierge-level service that is customized to your unique hearing needs. In addition to custom hearing aid fittings and prompt, personal service, you will also have access to a wide variety of hearing aid brands, ear care solutions, and flexible payment or leasing plans.

In addition, if your hearing aids need to be serviced, you can “check out” a loaner aid at no charge so that you don’t have to go for an extended period of time without hearing. Learn more about our service differentiators.

Can I just come and talk about hearing/hearing aids without getting a hearing test?2018-10-23T17:38:31+00:00

YES! There is no charge or obligation for this consultation and the audiologist will give you as much information as possible and answer any questions you may have. Schedule a consultation today.

What does it mean if I have ringing in my ears?2018-10-23T17:39:50+00:00

Tinnitus is defined as hearing sound when there is no external physical source present. People use a variety of terms such as hissing, roaring, ringing or chirping to describe it. It can be caused by a variety of situations, medications or health conditions ranging from too much ear wax to ear infections, acoustic tumors or exposure to excessive noise. Read more about the signs, symptoms and treatments for Tinnitus.

If you are experiencing symptoms of Tinnitus, schedule a consultation today.

Do I need hearing aids?2018-11-09T19:50:09+00:00

Not all hearing losses require hearing aids to hear better. However, if you have a hearing loss, it is very likely that hearing aids can help you reconnect to the sounds of life that you may be missing. If your hearing test indicates that you could benefit from hearing aids, the audiologists at Franklin Hearing Center can help you determine which type will be best for your specific needs.

In addition to wearing hearing aids, is there anything else I can do to hear more clearly?2018-09-28T02:53:55+00:00

YES!! You can increase your listening skills – up to 45% – with an interactive computerized program called Listening and Communication Enhancement (LACE).

Just as physical therapy can help rebuild muscles and adjust movements to compensate for physical weakness or injury, LACE will help you develop skills and strategies to deal with situations when hearing is inadequate. Whether you wear hearing aids, or simply wish to improve your listening skills, LACE training will help you get the most out of communication with others. Other components include rapid thought processing, auditory memory, use of language skills, and interactive strategies.  Learn more about LACE.

What is the best hearing aid?2018-10-26T19:51:14+00:00

There is no one style or brand of hearing aid that is considered the “best.” What works well for your spouse or friend may not be right for you. The audiologists at Franklin Hearing Center can help you select a hearing aid system based on your hearing needs, lifestyle and budget. Learn More.

What types of hearing aids does Franklin Hearing Center carry?2018-10-26T19:52:18+00:00

Our office carries a variety of brands and types of hearing aids. Since we are not restricted to one brand, we can help you choose what is most appropriate and customize it to your specific hearing loss, your lifestyle and budget. Learn about the brands we carry. 

Do any of the hearing aids Franklin Hearing Center carry have wireless capabilities? How about rechargeable hearing aids?2018-09-28T02:56:07+00:00

YES!! Many of the newer hearing aids on the market today can easily be paired with your cellphone, TV and other devices so that the conversations, television programs, meetings, etc., stream directly to your hearing aids. You may also download an app for many hearing aids that allows you to adjust your aids when you are in difficult listening environments.  Let us know your needs and we will find a solution.

While rechargeable hearing aids have been around for years, the technology is now changing rapidly so you can use your aids all day as well as stream music and telephone calls without fear of running out of a charge.

What is a Lyric hearing aid? Does Franklin Hearing Center offer Lyric?2018-09-28T02:57:11+00:00

Lyric is the world’s first and only 100% invisible extended-wear hearing device. Lyric can be used 24/7 for up to 3 months at a time (individual replacement needs may vary). There is no need to change batteries or perform any daily maintenance.  Lyric is only appropriate for some people. A consultation with Franklin Hearing Center, a certified Lyric provider, can help determine if it is right for you.  Read more about Lyric Hearing Aids.

Can I just get by wearing just one hearing aid?2018-09-28T02:57:43+00:00

Two hearing aids will:

  • Improve understanding
  • Provide for less-stressful listening
  • Help with localization
  • Keep both ears active
  • Cushion loud sound
  • Give better sound identification
Any suggestions for getting used to my new hearing aids?2018-09-28T02:58:34+00:00
  • Start out on the right foot — Remember that the goal of the hearing aid is to improve your hearing, not completely restore it.
  • Feel free to ask any questions — Always attend any recommended follow-up and maintenance sessions. This will allow the audiologist to keep your hearing aids working well, and give you the opportunity to voice any concerns you may have.
  • Read up — Hearing aids provide the best results when used properly. Be sure to read the manual and ask your audiologist if you have any follow up questions.
  • Be patient — Your brain may take a while to get accustomed to hearing again, which is completely natural. Some insignificant sounds may appear too loud at first until your brain learns to screen them out in preference to more important sounds.
  • Be consistent — For best results, wear your hearing aids every day. If you wear them only occasionally, or continually take them in or out, you are “teasing” your brain. This is similar to wearing glasses.
  • Give them TLC — Use the tips in your hearing aid manual to keep them dry and clean. Ear wax (cerumen) can reduce your aids’ efficiency and even cause them to malfunction. 
What do I need to know about hearing aid batteries?2018-09-28T02:59:18+00:00

Fresh hearing aid batteries are always available at Franklin Hearing Center.  Here are some tips about batteries:

  • Different size hearing aids use different sized batteries.
  • Check the expiration date on the package before purchasing batteries. Select the expiration date that is farthest from the current date.
  • Store batteries in a dry location at room temperature in their original protective package.
  • It is a good practice to open the door on the hearing aid to disconnect the battery when it is not in use to be sure that the hearing aid is not draining the battery unnecessarily.
  • For best results, let the battery “breathe” untabbed for one minute before inserting it into the hearing aid. This will result in longer battery life.
  • Hearing aid batteries can be dangerous if swallowed or used improperly. Always keep them out of the reach of anyone who might swallow them, especially children.
  • IN THE EVENT THAT A BATTERY IS SWALLOWED, CALL THE NATIONAL BUTTON BATTERY INGESTION HOTLINE: 800-498-8666. Read more at Poison Control.
How do I know if I have a hearing loss?2018-10-26T19:54:02+00:00

Since hearing loss typically comes on gradually and may be hard to recognize, a hearing test at Franklin Hearing Center can give an accurate picture of where your hearing is today and establish a baseline for future visits. Take this quiz to see if you have any risk factors.

Can I prevent a hearing loss?2018-10-26T19:55:11+00:00

The three most common causes of hearing loss are genetics, medications, and noise exposure.  Speak with your physician if any newly prescribed medications have hearing loss or tinnitus listed as a side effect.

Many hearing losses, however, can be prevented with proper hearing protection. Repeated exposure over time to loud noises, machinery, music (live or even through earbuds) can damage your hearing. Franklin Hearing Center can help you select the type of protection that is best for you. Learn More.

What can musicians do to protect their hearing?2018-10-26T19:57:00+00:00

Here are some simple steps you can take to protect your hearing:

  • Get a baseline hearing test from your audiologist; follow up annually to detect any changes
  • Wear quality earplugs in both ears in all high-noise environments
  • Use isolating earplugs for stage monitoring; avoid vented plugs
  • Learn to monitor noise at safe levels
  • Beware of signs of overexposure such as ringing in the ears (Tinnitus) temporary shifts in your hearing, and increased sensitivity to sound (hyperacusis)

Learn more in our Musician’s Corner.

How many people have hearing losses?2018-09-28T03:03:14+00:00

About 17% (36 million) of American adults report some degree of hearing loss. Here are some interesting statistics:

  • Of the 36 million that have a hearing impairment:
    • 5% are below the age of 45
    • 18% are age 45-64
    • 30% are age 65-74
    • 47% are age 75+
  • About 15% (26 million) of American adults age 20-69 have high a frequency hearing loss (which means difficulty hearing sounds in noisy environments) due to exposure to loud sounds, noise at work or in leisure activities.
  • Men are more likely to experience hearing loss than women.
  • About 4,000 new cases of sudden deafness occur each year in the U.S. Hearing loss affects only one ear in 9/10 people who experience sudden deafness. Only 10-15% of patients with sudden deafness know what caused their loss.
  • About 615,000 individuals in the U.S. have been diagnosed with Meniere’s Disease – a condition that causes changes in the inner ear fluid volume and affects hearing and balance. Another 45,500 are newly diagnosed each year.

About 3/1,000 children in the United States are born deaf or hard of hearing. 9/10 children who are born deaf are born to parents who can hear.

– Compiled by the National Institute on Deafness and Other Communication Disorders (NIDCD)

What happens if I don’t do anything about my hearing loss?2018-09-28T03:03:53+00:00

According to a recent study conducted by Seniors Research Group, an alliance between the National Council on Aging and Market Strategies, Inc., you may be more likely to experience depression and anxiety and less likely to participate in organized social activities compared to those who wear hearing aids.

Is it possible to only have a hearing loss in one ear? Can each ear have a different level of hearing loss?2018-09-28T03:04:53+00:00

Any configuration of hearing loss is possible. If there is a difference in hearing between your two ears, you will have problems localizing where sounds are coming from as well as following conversations in a group.

It is important to get a hearing test and medical consultation as soon as possible if you experience a sudden hearing loss.

If you do not require medical treatment, you should definitely consider amplification.  Depending on the amount of hearing loss, we may recommend a hearing aid for that ear. Contralateral routing of signals (CROS) amplification systems are used when one ear has normal or near-normal hearing and the other ear has a significant hearing loss that isn’t “aidable.”  BiCROS (bilateral microphones with contralateral routing of signal) amplification systems are recommended when both ears have hearing loss, but one ear hears substantially “better” than the other.

So, if someone is speaking into your poorer ear, the signals are processed and then transmitted wirelessly to your better hearing ear allowing you to hear sounds from both sides.  This is especially useful in group situations such as restaurants or classrooms.

How do I speak to people who have a hearing loss?2018-09-28T03:05:47+00:00

Here are a few tips for speaking with a hearing-impaired person:

  • If possible, try to minimize excess noise in the environment where you will be having the conversation.
  • Face the hearing-impaired person directly and on the same level whenever possible.
  • Make sure you are both in the same room.
  • Speak as you normally would; there is not a need to shout or mouth words. Avoid dropping your voice at the end of sentences.
  • Keep your hands away from your face while talking.
  • If a person can’t understand some particular phrase or word, rephrase it vs. repeating it.
  • Try to talk slowly, use simple sentences and pause between phrases. Make sure you have been understood before going on.
  • If you are giving specific information such as time or place, be sure it is repeated back to you by the hearing-impaired person. Many numbers and words sound alike.
  • Avoid sudden changes of topic. If the subject has changed, tell the hearing-impaired person, “We are talking about ________ now.”
What should I know about lipreading (speechreading)?2018-09-28T03:06:22+00:00

Here a few tips on how to lipread:

  • Watch the speaker carefully so you can see every expression rather than on their lips alone.
  • Check the seating arrangement in the room and then seat yourself across from the speaker. Be sure that you are both in good light. The light should fall on the speaker’s face, not in your eyes.
  • Determine as soon as possible what the topic of conversation is, even if you have to ask someone.
  • Look for ideas vs. isolated words.
  • Relax while you are speechreading to avoid strain. A combination of hearing and seeing helps you to understand most speakers more easily.
  • Ask people to repeat if you do not understand them. Reach for clues before you guess.
  • Remember that most people probably will not notice that you are looking intently at them.
  • Remember that it takes time and practice to become a good lipreader. Everyone learns at a different rate.
Does Franklin Hearing Center accept insurance?2018-10-26T19:58:28+00:00

We accept most insurance plans including Aetna, BlueCross BlueShield, Cigna, United Healthcare and Medicare. Please contact us so we can verify your benefits and coverage for hearing tests and hearing aids.

Does Franklin Hearing Center offer payment plans?2018-10-26T19:59:58+00:00

We offer CareCredit, a 12 month, same as cash payment program to help you pay for out-of-pocket healthcare expenses. It’s fast and easy to apply. Our Office Manager can help you through the process and quickly see if you are approved. If you have any questions about the CareCredit payment plans,  click here.

We also have a leasing program available for people who prefer a low monthly fee and the ability to upgrade their hearing aids on a periodic basis.  Contact us today to learn more.

Do you offer a trial period with new purchases?2018-09-28T03:09:07+00:00

YES! Any hearing aid or assistive listening device you purchase automatically comes with a trial period so you can evaluate how it is working for you in your particular environments.

Does Medicare cover the cost of hearing testing and hearing aids?2018-09-28T03:09:57+00:00

Medicare and your supplemental insurance will cover most of the cost of a diagnostic hearing test if you are referred by a physician. Medicare will not cover the cost of testing to determine if you can benefit from hearing aids or the actual hearing aids. About 65% of people who are over the age of 65 have additional policies which cover some or all of the cost of hearing aids. Please check your particular policy for additional information or call our office and we will check it for you.

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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.